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Service & Lifetime Warranty

Service & Lifetime Warranty

Due to the renowned success of Union Industries’ Lifetime Warranty which was launched in 2006 on our entire range of fast acting doors, and also due to the proven reliability of our door range, we are now giving free-of-charge entry into the Lifetime Warranty Scheme with every door ordered*!!!

We first introduced our original optional Lifetime Warranty scheme back in 2006 for three very good reasons;

Firstly, the consistency in the performance of our range of Rapid Action doors since the start of manufacture in 1991 proved that the Lifetime Warranty was feasible.

Secondly, to prevent inexperienced and untrained engineers from tinkering with the doors and doing more harm than good in the process.

Thirdly, customers would have the peace-of-mind that their Union doors would be properly maintained by our own engineers & technicians.

The Lifetime Warranty was originally available only as an optional extra for all doors in our range, including the unique Eiger Freezer Door, but due to the continuous development of our doors and also our confidence that the doors will continue to operate when serviced correctly, the decision was made in January 2012 to include 'Standard Cover' Lifetime with each door ordered at no extra cost*. This automatically includes one free-of-charge service carried out by Union engineers within the first 12 months of operation.

During this first period, we will advise the customer as to which level of Warranty cover is required for each of their Union doors – 'Standard' or 'Super Cover' – and it is then the customer’s own choice as to whether or not they continue with this very worthwhile Warranty Scheme, which also includes servicing at the correct intervals.

The Warranty is available in Standard Cover for regular use Doors and includes within the price one full service. Super Cover, is designed for Doors completing high cycles each year and includes a MINIMUM of two services per annum. Bespoke Lifetime Warranty schemes for very high use Doors requiring more services each year are also available (details on request).

* Exclusions apply. Lifetime Warranty included/available in the UK and Republic of Ireland only.

After-Sales Service

We have always been strong believers in 'Preventative Maintenance' for our range of rapid roll doors - why wait for a door to break down and cause problems when you can have it serviced at the correct intervals to ensure trouble free operation!

We have a dedicated Service Division with teams of experienced and well trained technicians who know all there is to know about our own doors. Because high speed doors are classed as machines, and are in fact covered by Machinery Directives, they do require regular servicing - at least once every 12 months - and by fully qualified & trained engineers.

So give yourselves peace-of-mind and contact us for a free no-obligation quotation to have your Union Industries doors serviced by us, the Original Equipment Manufacturers.

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The products are excellent and have surpassed our expectations. The service we have received is second to none – both before and after sales.

Operations Director - Reed Boardall
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We are happy to recommend Union Industries as a company capable of meeting our exacting standards for both installation works and servicing particularly with their Life Time Warranty.

Maintenance Department - NSK Bearings Europe Ltd
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Also, the aftersales service we get is second to none with the lifetime warranty which enables you to plan your maintenance/breakdown with one yearly payment and a very rapid response time thrown in for good measure.

Warehouse Manager - Bako North Western
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We have regular service from your team which works very well - they just get on with the job in hand unsupervised.

Maintenance Supervisor - Whitecroft Lighting
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In 2015, once the first order came out of its 1 year cover, we took up their Lifetime Warranty product, which is renewable on a yearly basis. This gave us piece of mind for a fixed cost.
We have had no problems with UI doors and more importantly the maintenance guys turn up when they say they will, and do a great job.

Purchasing Director - Fragrance Oils (International) Limited
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One of the biggest bonuses for us is that the response of their engineering and service department is the best; furthermore, the standard of Health & Safety of their engineers when working on site meets the high standards that we require.

Health & Safety, Maintenance Manager - Robert McBride Ltd - Household
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Whenever we have needed support or advice Union Industries have been extremely helpful and their engineers have an excellent knowledge which gives great confidence when they service our doors.

Maintenance Team Leader – Recticel Midlands Ltd
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Thank you for the quick response and it’s nice to be able to say the 2 engineers who were on site were two great ambassadors for your company.

Director - Granville Food Care Ltd
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