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Service Helpdesk Coordinator

Posted: August 2021

Salary: Circa £23K per annum
Division: Service
Location: Leeds based

Due to our continued expansion programme, based on our ever-growing blue chip client portfolio. We now have a position available for an experienced Service Helpdesk Co-ordinator, to join our Service Team at Union Industries based in Hunslet, Leeds.

We are a market leading Employee Owned manufacturer of bespoke High Speed Doors, and due to our continued success, we are now looking to recruit a dynamic individual to join our team.

The Service Helpdesk Co-ordinator's role will involve:

• Ensuring Service requests are carried out in a timely manner
• Planning and proactively managing the Service Engineers’ Schedule
• Developing and maintaining excellent customer relations
• Reactively organising Engineers jobs across the UK
• Dealing with any customer issues promptly and in a courteous manner

The Service Helpdesk Co-ordinator will have:

• Excellent oral and written communication skills
• Experience working in a fast paced Helpdesk environment
• Proficient administrative skills, including Excel spreadsheets and other Microsoft Office applications
• The ability to communicate effectively within various Departments of our Company
• Experience in working under pressure
• Strong attention to detail
• A good knowledge of UK geography would be advantageous

Hours of work are Monday to Thursday 08.45 – 17.15 & Friday 08.45 – 16.15.

The Service Helpdesk Co-ordinator’s salary is circa £23K per Annum.

Also the following excellent benefits:
- Non-contributory Pension Scheme. Company contribution is 7% per annum.
- 33 days annual leave (including Bank Holidays).
- Birthday holiday.
- Two half day holidays are given on Christmas Eve and New Year’s Eve.
- Annual Company-wide tax-free Employee Ownership Bonus scheme (non-guaranteed, but this has been £3,600 per year, for the last 3 years).
- Company Share Scheme with an annual dividend (Company performance dependent).

If you are looking for a new and challenging role, then send your application along with your current CV to Mr Sam Rollinson – Head of Service, via email, by clicking 'Apply now' below.

No agencies please.

Apply now